Warranty Information

At Jackpine Wakesurf, we stand behind our products with industry-leading warranties and accessible customer service.  Each Jackpine Wakesurf board includes a 90 day manufacturer warranty against defects in workmanship or materials on all new wakesurf boards from the original purchase date.  The warranty applies only to wakesurf boards that have been purchased from an authorized Jackpine Wakesurf dealer.  If a product is found to be defective by Jackpine Wakesurf, in it's sole discretion, Jackpine Wakesurf will be responsible to provide a credit, repair or replacement of the defective product.  Jackpine Wakesurf is not responsible for any costs, losses or damages incurred as a result of loss or use of the product.  This warranty is only valid for the original purchaser and is non transferable.  Customer is responsible for any shipping and insurance cost involved in returning the warranty claim goods to Jackpine Wakesurf.

THIS WARRANTY DOES NOT COVER DAMAGE OR BREAKAGE DUE TO:

 (Note: Blemish or Demo boards sold at discount are not covered under warranty)

• A result of an accident or impact.
• Extended exposure to sun/heat/high temperatures.
• Contact with chemicals that react with epoxy resins or EPS foam (NOTE: use only epoxy resins to repair dings.  Polyester and other resins or materials may react with materials in epoxy surfboards and cause severe damage.)
• Dock and/or platform starts.
• Intentional breakage.
• Normal wear.
• Any condition other than delamination due to defects in materials or workmanship.

HOW TO ACTIVATE YOUR WARRANTY:

First things first - ensure your warranty is active and your board is registered. Then contact us today and include a few pictures and a brief description of the problem you are having with your board. If the problem is deemed to be a defect in the surfboard covered by our warranty, you will be issued a Return Authorization number. Ship the board back to Jackpine Wakesurf LLC and include a copy of the sales receipt and your RA number.